At GUESTLIST, every piece is prepared with care. We want you to feel confident in your purchase and are committed to providing a considered after-sales experience.

1. Returns & Exchanges

We accept eligible return requests within 7 calendar days of delivery for an exchange or store credit.

To qualify, items must be:

• Unworn, unwashed, and unused.

• In their original condition, with all tags attached.

• Free from stains, fragrances, alterations, or damage caused after delivery.

• Accompanied by proof of purchase.

All returns are subject to inspection before approval.

2. Exchanges

Eligible items may be exchanged for another size or product, subject to availability.

If your preferred item is unavailable, we may offer store credit for the approved return value.

Any price difference for a higher-priced replacement must be paid before dispatch.

3. Store Credit

Approved store credit is valid for 12 months from the date of issue.

Store credit may be applied toward future GUESTLIST purchases and is not redeemable for cash.

Any unused balance remains available until the expiry date, subject to the terms communicated when the credit is issued.

4. Refunds

For eligible change-of-mind returns, GUESTLIST offers exchanges or store credit rather than refunds to the original payment method.

This policy does not limit your rights under applicable consumer protection laws. Where goods are defective, materially misdescribed, or otherwise fail to meet applicable legal requirements, customers remain entitled to the remedies provided by law, which may include a refund.

5. Non-Returnable Items

For change-of-mind returns, the following items are generally not eligible:

• Items worn, washed, altered, or damaged after delivery.

• Items without their original tags.

• Final-sale items clearly identified as such before purchase.

These exclusions do not affect statutory rights relating to defective or nonconforming goods.

6. Incorrect or Damaged Orders

If you receive an incorrect, damaged, or defective item, please contact Client Services promptly with your order number and clear photographs of the issue.

We will review your request and arrange an appropriate remedy in accordance with applicable consumer protection requirements.

7. Return Shipping

Customers are responsible for return shipping costs on approved change-of-mind returns.

Where GUESTLIST has supplied an incorrect or defective item, we will arrange or cover reasonable return shipping costs as appropriate.

8. International Returns

International customers may request a return or exchange, subject to eligibility and applicable consumer protection laws.

Customers are generally responsible for international return shipping costs on change-of-mind returns. Customs charges and duties may also apply.

9. How to Request a Return

To initiate a return, please contact GUESTLIST through the Contact Us page at www.guestlistclo.com within the applicable return period.

Include your order number, the item you wish to return, and the reason for your request.

Please wait for return instructions before sending any items back. Unauthorized returns may not be accepted.

10. Contact Us

For assistance with returns, exchanges, or store credit, please contact GUESTLIST Client Services through our website.