Shipping policy
At GUESTLIST, we believe the experience of receiving your order should reflect the same care and attention to detail that goes into every piece we create.
All orders are prepared and dispatched from Lagos, Nigeria.
1. Order Processing
Orders are processed within 1–2 business days following successful payment confirmation.
Business days exclude weekends and Nigerian public holidays.
Once your order has been dispatched, you will receive a confirmation with available tracking or delivery information.
2. Shipping Rates & Delivery Times
We offer delivery throughout Nigeria and to selected international destinations.
| Destination | Shipping Fee | Estimated Delivery After Dispatch |
|---|---|---|
| Lagos State | ₦5,000 | 1–3 business days |
| Other Nigerian States | ₦10,000 | 3–7 business days |
| International Destinations | ₦65,000 | 7–14 business days |
Shipping fees are displayed at checkout before payment.
Delivery timelines are estimates and may vary due to courier operations, customs clearance, weather, public holidays, or circumstances outside our reasonable control.
3. Order Tracking
Once your order has been dispatched, we will provide tracking details where available.
For orders delivered by our own team, customers may receive direct delivery updates.
4. International Orders
International orders may be subject to import duties, customs fees, and local taxes imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in GUESTLIST shipping fees and are the responsibility of the recipient.
Customs clearance may affect estimated delivery timelines.
5. Delivery Addresses
Customers are responsible for providing accurate and complete delivery information, including a reachable telephone number.
If you notice an error in your shipping address, please contact Client Services as soon as possible.
Address changes cannot be guaranteed once an order has been dispatched.
6. Unsuccessful Deliveries
If a delivery attempt is unsuccessful because the recipient is unavailable or the delivery details are incorrect, we will assist in arranging another delivery attempt where possible.
Additional redelivery fees may apply and will be communicated before arrangements are confirmed.
7. Delayed, Lost or Damaged Orders
If your order is significantly delayed, missing, or arrives damaged, please contact GUESTLIST Client Services promptly.
We will investigate the issue and work toward an appropriate resolution, including replacement or refund where applicable.
8. Contact Us
For shipping inquiries or assistance with an existing order, please contact GUESTLIST through the Contact Us page at:
Please include your order number when contacting us so we can assist you efficiently.